Frequently asked questions

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Is there a free trial?

Yes. Every new account gets a free trial of the full app: nothing is locked or watermarked, so you can try cutting tool properly before paying. No card needed.

What do I need to run cutting tool?

Adobe Premiere Pro 26.0 or newer (26.5 or newer recommended) on Windows 10 or 11, 64-bit. cutting tool installs as a panel inside Premiere; there is nothing else to set up.

Does my footage get uploaded anywhere?

Not for editing. Cutting, English captions, Auto Zoom and Shorts & Reels run on your PC. The AI features run only when you press their button: speech-to-text for Tamil and other languages sends the audio, and the writing features (titles, posts, translation, caption layout) send the transcript text. They pass through our server to the AI service that does the work (ElevenLabs for speech-to-text, Google Gemini for text). We don't keep your audio, and we keep the answer for at most an hour so the panel can collect it. Your library items and brand kits are saved in your own Google Drive, only if you connect it.

Which plan is right for me?

English Creator (Rs.719 a month): English videos, every editing tool on your PC, no AI. English Creator + AI (Rs.899): the same plus 150 AI credits a month for posts, titles, caption layout and translation. Regional Creator + AI (Rs.999): Tamil, Tanglish, Hindi, Telugu and every other language, with 300 AI credits a month. Agency + AI (Rs.1,249): daily posting or client work in any language, with 600 AI credits a month. Every plan is monthly or yearly (one payment a year). See Pricing for today's prices.

What are AI credits?

The + AI plans include 150, 300 or 600 credits every month, and you can buy top-ups that never expire. Nothing is spent unless you press an AI button, and the panel shows the cost first. Speech-to-text for Tamil and other languages: 1 credit per minute of audio. Titles, translation and caption layout: 1 credit per 10 minutes of video. Posts & content: 2 credits per 10 minutes. A 1-minute Tamil reel with every AI step uses about 8 to 10 credits; an English one about 5. Everything else is free and unlimited on every plan.

Why do Tamil and other languages need a + AI plan?

English speech is turned into text on your PC, free. The PC model misses words in Tamil, Hindi and other languages, so cutting tool sends that audio to a cloud speech-to-text service instead, which costs us per minute. Without a + AI plan, Cut Pauses still works in those languages using the sound only.

How many devices can I activate a license on?

One PC at a time. You can see the PC your licence is on and free it from your Dashboard, for example when you change computers.

Can I get a refund?

Yes, within 7 days of purchase if cutting tool doesn't work as described on a supported setup. Full details are in our Refund & Cancellation Policy.

Is cutting tool a subscription?

Yes. Plans renew automatically by card or UPI, every month or every year, and you can cancel any time from your Dashboard. After you cancel, your plan keeps working until the end of the term you paid for.

What payment methods are supported?

Checkout is handled by Razorpay, which supports cards, UPI, net banking and wallets.

Is Mac supported?

Not yet. cutting tool is Windows-only for now; we're tracking demand for Mac.